FAQs

Shipping & Delivery

When will my order be shipped? 
Your order will be shipped within 3-5 days of purchase. 5-7 days during busier periods. You may find that your order is shipped earlier than the time frame given!

Which courier do you use?
We use Royal Mail for smaller parcels. For anything bigger than 2kg then Hermes or DHL may be used.

What do I do if I don't receive my order?
Royal Mail don't consider a parcel as lost until 10 days after shipping. We use 2nd Class postage for Royal Mail which is generally 3-5 days (as stated by Royal Mail). But if your order has not arrived then please feel free to contact us via the contact form on the webpage, or email us at melting@get-waxy.com

Payments & Refunds

Which payment methods do you accept?
We accept credit & debit cards, as well as PayPal, Amazon Pay, Google Pay, Apple Pay and Klarna.

How soon will I get a refund?
If you are returning an item then we will process a refund on receipt of item, as long as it's been accepted by us. Refunds can take between 3-7 days depending on which payment method you used.

Product Questions

Are you doing any new scents?
We are constantly testing new scents out! We love new scents! So yes, we do keep adding new scents onto our products.

Do you do any free samples?
No. We do not offer out free samples. We do, however, have a sample box which you can purchase from our store. 

What are wax squeezies?
Squeezies are wax melts that are in a tube. They're soft enough to squeeze into your burner!

Miscellaneous

Do you donate to charities?
No, we don't donate stock to charities or charity raffles. However, if you could point us in the direction of a charity that you feel passionate about then please feel free! We love to donate money to registered charities!

What is an open box?
An open box is where you pay for products as you go. So you can build up a big box of products, and then when you've finished (you can keep it going for as long as you'd like to) you close your open box and all of the items you've ordered will be sent in one big parcel!
Example: Paid £2.75 for a snap bar on Monday - chose Start/Add to Open Box on shipping. Paid £1.75 for a shot on Wednesday - chose Start/Add to Open Box on shipping. Paid £18 for a large clamshell on Friday - chose Close Open Box & Send on shipping - all items are then shipped together.